Last update: 13/10/2026
These Terms and Conditions govern the agreement between Aesthetics by Adele ("the Clinic", "we", "us") and the patient ("you", "the Subscriber") regarding our Skin Subscription plans. By enrolling in a subscription, you agree to the following terms.
We offer five subscription tiers: Smooth, Reset, Rejuvenation, Skin, and Bespoke. * Inclusions: Your specific treatments, medical-grade skincare, and treatment frequencies are detailed in your individual bespoke care plan provided at the time of enrollment. * Non-Transferable: Subscription benefits, treatments, and products are strictly personal to the Subscriber and cannot be shared, transferred, or gifted to another individual. * Rollover: Unused treatments within a designated billing period [may/may not] roll over to the next month, subject to the specific schedule of your chosen tier and clinical appropriateness.
As a nurse-led medical clinic, patient safety is our primary priority.
* Consultation Requirement: All subscriptions require a thorough clinical consultation prior to commencement to determine medical suitability.
* Right to Refuse Treatment: We reserve the right to refuse or defer treatment if it is deemed clinically unsafe or inappropriate at the time of your appointment (e.g., presence of active infection, changes in medical history, pregnancy).
* Changes in Health: You must inform the clinic immediately of any changes to your medical history, medications, or pregnancy status. If a change in your health renders you unsuitable for your subscribed treatments, we will pause your subscription, offer alternative suitable treatments (if applicable), or allow early cancellation without penalty.
3. Payments & Billing
* Monthly Payments: Subscription fees are collected monthly via Direct Debit/Stripe via our chosen payment provider.
* An initial upfront payment of 2 months' subscription is required to activate your plan, or you must have paid 2 months' subscription prior to receiving your first treatment.
* Payment Failures: If a monthly payment fails, we will attempt to process the payment again within 3 days. Treatment cannot be provided if your account is in arrears. Repeated payment failures may result in the suspension or termination of your subscription.
* Price Changes: We reserve the right to review and alter subscription prices. Subscribers will be given a minimum of 30 days' written notice of any price increase. If you do not agree to the new price, you may cancel your subscription before the price increase takes effect.
* Minimum Commitment: All subscription plans require a minimum commitment period of 6 months to ensure the efficacy of the treatment journey and cover the cost of foundational treatments/skincare provided early in the plan.
* Standard Cancellation: After the minimum commitment period, you may cancel your subscription at any time by providing [30 days'] written notice via email to the Clinic.
* Early Cancellation: If you wish to cancel before the minimum term has ended (excluding valid medical exemptions), you will be liable to pay the balance of the treatments you have received up to that date at their standard Pay-As-You-Go clinic prices, or pay the remainder of your minimum term contract, whichever is lesser.
* Scheduling: It is the Subscriber’s responsibility to book their appointments in advance. We recommend booking 6 weeks ahead to secure your preferred date and time at our Farsley clinic.
* Appointment Cancellations: We require a minimum of [48 hours'] notice to cancel or reschedule a subscription appointment.
* Late Cancellations & No-Shows: Failure to attend or providing less than [48 hours'] notice may result in the forfeit of that month's treatment allocation or a late cancellation fee of £50.
* Clinic Closure & Staff Absence: In the event that Aesthetics by Adele must close temporarily or your practitioner is unavailable due to illness, we will extend your treatment timeframe and prioritize your rescheduling.
* Amendments to Terms: We reserve the right to update these Terms and Conditions at any time. Subscribers will be notified of any significant changes in writing.
* Product Allocation: For subscription tiers that include at-home medical skincare (such as the Reset Skin and Rejuvenation tiers), your prescribed NOON Aesthetics products will be dispensed according to your bespoke clinical plan. * Delivery & Collection: You may choose to have your skincare products delivered directly to your home address free of charge (FOC). Alternatively, you can arrange to collect your products in person from the clinic at a mutually convenient time. * Returns & Exchanges: Due to the medical grade nature of the prescribed NOON skincare, products cannot be returned, refunded, or exchanged once dispensed or delivered, unless the product is faulty or you experience a documented adverse reaction assessed by the clinic.
